Privacy Policy

Who we are

Macourt Media Pty Ltd (ABN 12 687 394 672) is a photography, video and content studio at 1 Coralie Street, Wareemba NSW 2046, in the Inner West of Sydney. This policy explains how we handle personal information collected through our website at macourtmedia.com. If you have any questions, contact us at hello@macourtmedia.com or +61 435 176 314.

What we collect

We collect the information you choose to provide when you contact us or request a quote. This typically includes:

• Your name
• Your email address
• Your phone number (if you provide it)
• The details of your enquiry or message

If you begin filling in one of our forms, the details you have typed may be retained even if you do not press send, so we can follow up or restore your progress. If you would rather we delete a partial enquiry, email us and we will remove it.

We also collect usage information through analytics and, with your permission, advertising cookies (see Cookies, analytics and advertising below). This information can include online identifiers and is not necessarily anonymous. We do not knowingly collect sensitive information, and we do not require it to provide our services.

How we use your information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Arrange and deliver photography and videography work
• Improve the performance and content of our website
• Measure advertising and show relevant Macourt Media advertising, subject to your choices and applicable requirements
• Meet our legal and record-keeping obligations

Disclosure

We do not sell your personal information. We may share it with service providers who help us operate our business and website, such as Google (analytics), Meta (advertising), and our email and form-processing tools. These providers may process information outside Australia and under their own privacy policies. We may also disclose information where required by law.

Storage & security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, using secure systems and access controls. We retain information only for as long as it is needed to fulfil the purposes described in this policy or to meet our legal obligations. No method of transmission or storage is completely secure, but we work to safeguard your data at every stage.

Cookies, analytics and advertising

Our website uses Google Analytics 4 to understand how visitors use the site. This service uses cookies and collects usage information such as pages viewed and time on site. This helps us improve the website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser settings to refuse cookies.

With your permission, we use the Meta Pixel and advertising cookies to understand website visits, measure advertising performance, and show relevant Macourt Media advertising on Facebook and Instagram. These tools may share pages viewed, browser and device details, and online identifiers with Meta. Meta may associate this information with your Meta account. We do not activate the Meta Pixel until you select Accept advertising cookies. You can change your choice using the Advertising cookies button on this website, manage cookies through your browser, and adjust your Meta ad preferences. Rejecting advertising cookies does not disable Google Analytics; use the separate options above for that service.

Where we have the necessary rights and lawful basis, we may also use business contact details to create advertising audiences or exclude existing clients from our advertising. Before uploading contact details to Meta, we transform them into hashed identifiers for account matching. Hashing does not make this information anonymous. Contact hello@macourtmedia.com to ask about this use or request removal from our contact-based advertising audiences.

Your rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to access the personal information we hold about you and to ask us to correct it if it is inaccurate or out of date. To make a request, contact us at hello@macourtmedia.com. We will respond within a reasonable time.

Privacy concerns

If you have a question or concern about how we handle your personal information, please contact us at hello@macourtmedia.com. We take privacy seriously and will work with you to resolve any issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the revision date shown above.